Sign in to the client area and choose Open Ticket. Tickets can only be opened when you are signed in.
- Sign in to the client area.
- Choose Open Ticket.
- Pick the department. There is one: General Inquiries.
- Write a short subject that names the problem, such as "Contact form emails not arriving".
- Under Related Service, pick the hosting plan it is about.
- Describe what is happening in the message box.
- Attach a screenshot if it helps, then submit.
You get an email confirming the ticket. When we reply, you get another email, and the whole conversation is kept under Support, then Tickets, in the client area. Reply there to keep everything in one place.
If you cannot sign in
Use the "Forgot Password?" link on the sign-in page. If that does not work, email support@upatlast.com from the address on your account.
For what to write, see What should I put in a support ticket?
