Open a ticket in the client area. Your store runs on Up At Last hosting, so you ask for help the same way every hosting customer does, and it goes to the people who built the store.
- Sign in to the client area.
- Choose Open Ticket.
- Tell us what happened and on which page, and attach a screenshot if you can.
What we look after, and what is yours
We look after the hosting, the backups and the updates. Backups run off the server, and updates are tested on a copy before they reach your store. If something breaks, tell us.
Running the shop is yours: adding products, setting prices, running sales and answering your buyers. If you would rather have changes made for you, that is available as an add-on. See our page for TPT sellers.
Questions we cannot answer for you
- TPT's rules. We describe them and link to them. For a ruling on your own case, ask TPT in writing and keep the reply.
- Tax. Ask an accountant who knows your state.
The rest of this knowledgebase covers the hosting side, such as paying an invoice, email at your domain and pointing your domain.
