Use the Request Cancellation button on the service page in the client area.
- Sign in and go to Services, then My Services.
- Click the plan you want to cancel.
- Choose Request Cancellation.
- Tell us briefly why, and choose when: immediately, or at the end of the current billing period.
- Submit the request. A confirmation is emailed to you.
Before you cancel
Canceling removes the hosting account and what is in it: the website files, the databases and the mailboxes. Get your copies first.
- If you are moving to another host, open a ticket before you cancel. We will give you a full backup and help loading it wherever you are going next.
- Save any email you want to keep from mailboxes on the account.
- Your domain name is not affected. It stays with the company you bought it from.
You are not locked in, and plans can be paid month to month. Our terms are on the terms and privacy page. If you have a question about a refund, ask in a ticket.
If you are leaving because something is not working, tell us. We would like the chance to fix it.
