Hosting covers the server, the platform and keeping your account running properly. Building or changing the site itself is separate work, quoted up front.
Included with every plan
- Problems with the server or your hosting account.
- Email accounts on your hosting.
- SSL certificates.
- Backups, and restoring something you need back.
- Moving an existing site in.
- Pointing a domain at your hosting account.
- Questions about invoices and payments.
Separate work
- Designing or redesigning a site.
- Adding pages, products or features.
- Changes to how the site looks or works.
If you want any of that done, open a ticket and describe it. You get a quote before any work starts, so it is never billed as a surprise.
If you are not sure which side a problem falls on, ask anyway. Open a ticket and tell us what is going on. The people who run the server also build sites, so you are not passed between a host and a web designer.
