Open the invoice in the client area and pay it by card, or mail your payment in. Card payments are handled by Stripe, a card processing company.
- Go to Billing, then My Invoices.
- Click the unpaid invoice.
- Check the payment method shown on the invoice. You can change it there between card and Mail In Payment.
- To pay by card, enter your card details, or pick a card you saved earlier, and submit.
- The invoice changes to Paid and a confirmation is emailed to you.
If you choose Mail In Payment
The invoice stays unpaid until your payment arrives and we record it. Send it early enough to arrive before the due date, and include the invoice number. A new hosting account is not set up until its first invoice is paid, so paying by mail means a wait before your account is ready.
If you need the mailing details, open a ticket and ask.
If your card is declined
Check the card number and expiry date, then try again or use a different card. If it keeps failing, your bank can tell you why the payment was refused.
